April 12, 2024

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URR Phone Outage Update


Last night/this morning, United experienced a Network Services Provider Outage due to inclement weather and has been working to restore consistent connectivity. While systems have been restored, we are experiencing periods of downtime, specifically with our phone system.

We are working to redirect our LPR and Main lines to our Kansas City Office for representatives there to take calls, while also working to restore our main system at corporate headquarters. Our team is diligently working to restore these services to provide timely assistance and will keep you updated.


While working to restore phones, United is able to assist via email:

  • For questions about releases/redemptions, please email
  • For general questions, please email
  • For questions about specific accounts please utilize the team email groups provided within the special instructions of each assignment.
  • For LPR calls/live hits, please use this temporary number: 816-207-0337.  You may also call 304-610-9724 or 615-500-7119.


We apologize for the inconvenience and thank you in advance for your patience,

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